Smart Saving Bookkeeping Pty Ltd, trading as Oswin AI · ABN 59 679 618 494 · ACN 679 618 494
Australia · https://oswin.com.au · admin@oswin.com.au

Terms and Conditions

Last updated: 18 June 2026

1. About these Terms and acceptance

These Terms and Conditions ("Terms") are a legal agreement between you and Smart Saving Bookkeeping Pty Ltd (ABN 59 679 618 494; ACN 679 618 494), trading as Oswin AI ("Oswin AI", "we", "us", "our"), based in Australia. We operate the website at https://oswin.com.au and the Oswin service described below (the "Service"); "Oswin" refers to that product and service.

When you sign up, you must actively accept these Terms and our Privacy Policy by selecting "I agree" before your account is created. By clicking "I agree", creating an account, or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not create an account or use the Service. If you are agreeing on behalf of a business or organisation, you confirm you have authority to bind it, and "you" means that organisation.

2. Who can use Oswin

The Service is built for Australian small businesses. To use it, you confirm that: you are at least 18 years old; you are using the Service for a business (not for personal, domestic or household purposes), or are an authorised person acting for that business; your business operates in Australia and has an ABN; and the information you give us is true, current and complete, and you will keep it up to date.

We may decline or refuse to register an account at our discretion, subject to these Terms and the law. Once you have an account, any suspension or termination is governed by Section 12, not an open-ended discretion.

3. Your account

You are responsible for your account. Keep your login details confidential. You are responsible for activity under your account.
Tell us about problems. If you think someone has accessed your account without permission, contact us promptly at admin@oswin.com.au.
One business per account unless we agree otherwise in writing.
We store your password securely and cannot see your actual password.

You can ask us to close your account at any time (see Section 12).

4. What the Service does (and what is "coming soon")

What is live today. We currently provide an automated bookkeeping reconciliation tool (a tool that reads your bank statements and receipts and matches them against each other). Reconciliation is the only feature that is live.

What is "coming soon". We plan to add more over time — for example, fuller bookkeeping features, BAS preparation tools, and a human-bookkeeper review step. These are not available yet. Any reference to a future feature is a statement of our current intention only. We do not promise any "coming soon" feature will be released, or by any particular date, and you should not sign up or rely on the Service on the basis that a future feature will arrive.

What the Service is not. Oswin is a bookkeeping/software service. It does not lodge your BAS or any other return, and does not provide tax, accounting, financial or legal advice. See Section 10. We may change, improve, add to, or remove parts of the Service over time; if a change materially reduces the core Service you are paying to use, see your exit rights in Section 13.

5. Pricing — how you pay for the Service

Signing up is free. You do not need to enter a credit card to create an account.
Paid features are charged on a usage basis (and a subscription, where one applies) — you pay for the service you use.
We will not charge you against a price we have not published. When pricing applies, we will publish it (for example on the website and/or within the Service), and we will make the applicable price clear before you incur a charge.
Promotional credit. From time to time we may offer promotional credit (for example free starter credit to try the Service). Where we do, its conditions — including any expiry, that it has no cash value and cannot be exchanged or paid out as cash, that it is non-transferable, that it is non-refundable, and any limit on how many accounts may receive it (for example, one per business) — will be shown to you clearly when it is offered (for example at signup).
Amounts you have paid for are refundable on request to the extent unused, less any payment-processing (merchant) fee charged by our payment processor where one applies. Refunds are made to your original payment method. This is in addition to your rights under the Australian Consumer Law (see Section 9).
All prices and amounts are in Australian dollars (A$) and are exclusive of GST. If and when we are registered for GST, any GST that applies will be added and shown to you before you pay.
Your consumer rights are not affected. Nothing in this Section limits any right or remedy under the Australian Consumer Law that cannot be excluded — see Section 9.

6. Your content and uploaded data

You own Your Content. Uploading bank statements, receipts and other data ("Your Content") does not change who owns it. As between you and us, you keep all ownership and intellectual property rights in Your Content.
You give us a limited licence to process it. You grant us a non-exclusive, royalty-free licence to host, store, copy, transmit, back up, read, process and display Your Content only as needed to provide, maintain and support the Service for you (and to comply with the law). This licence is no broader than necessary, and it ends when Your Content is deleted in line with our Privacy Policy, except for copies we are required by law to keep or that remain temporarily in routine backups until those backups cycle out. To read your documents, we use trusted third-party AI and cloud providers (sub-processors) under contracts that restrict how they may handle your data — see our Privacy Policy.
You promise you have the right to upload it. You warrant that you own Your Content or have all rights needed to upload it and to let us process it as described, and that doing so does not breach anyone else's rights or any law.
You are responsible for Your Content. You are responsible for its accuracy and lawfulness. We are not obliged to check or verify it.
Removal. We may remove or refuse to process content we reasonably believe is unlawful, infringing, or in breach of these Terms — see Section 7.

De-identified and aggregated data. You grant us a right to create and use de-identified and aggregated data derived from your use of the Service — with names, account numbers and other identifiers removed, or combined into statistics so it no longer identifies you — to operate, analyse and improve the Service. We do not sell this data or share it with third parties for their own purposes, and this does not affect your ownership of Your Content. You can opt out at any time by emailing admin@oswin.com.au, or in your account settings. This is described further in our Privacy Policy. (This is the "narrow" right — it does not include training our own AI models. If we later want to do that, this clause and the Privacy Policy must be updated and fresh consent obtained.)

7. Acceptable use

When you use the Service you must not: break any law or use the Service for any unlawful, fraudulent or harmful purpose; upload content you do not have the right to upload, or that infringes anyone's rights; upload malicious code or attempt to interfere with, disrupt or compromise the security of the Service; attempt to gain unauthorised access to any account, system or data; probe, scan or test the vulnerability of the Service without our written permission; copy, scrape, reverse engineer, decompile or disassemble the Service (except to the extent this restriction is prohibited by law); resell, sublicense, rent or share access without our written agreement; harass, abuse or harm others, or send spam; or place an unreasonable load on the Service. If you breach this Section, we may suspend or terminate your access — see Section 12.

8. Intellectual property

We own Oswin. We (and our licensors) own all intellectual property in the Service — including the software, the website, the Oswin brand, logos, look and feel, and all content we provide (but not Your Content). Nothing in these Terms transfers any of that to you.
Your licence to use it. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business purposes, for as long as your account is active and you comply with these Terms.
Feedback. If you give us feedback or suggestions, we may use them to improve the Service without any obligation to you.
Third-party and open-source components. The Service may include third-party or open-source software licensed under its own terms; those terms apply to that component.

9. Australian Consumer Law and your rights

Your consumer guarantees come first. Our services (and any digital content we supply) come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that the ACL or any other law says cannot be excluded, restricted or modified. If any part of these Terms tries to do so, that part does not apply to the extent of the conflict.

Among other things, the ACL guarantees that services will be provided with due care and skill, will be reasonably fit for any purpose you told us about, and will be supplied within a reasonable time.

Major failures. If there is a major failure with the Service, you may be entitled to cancel and obtain a refund for the unused portion, and to compensation for any other reasonably foreseeable loss or damage. For a failure that is not major, you may be entitled to have the problem fixed within a reasonable time, and if that is not done, to cancel and obtain a refund for the unused portion. These rights apply despite anything else in these Terms (including Section 10 and Section 14).

10. Not tax, accounting or compliance advice

Please read this carefully. Oswin is a software tool that processes the documents you give it — it is not your accountant, bookkeeper or tax agent, and it does not handle your tax or compliance.

What Oswin does. Oswin reads your bank statements and receipts, matches (reconciles) the transactions, and flags items for you to review and confirm. What it produces — including any suggested matches — is information to help you, not professional advice, and is general in nature, without regard to your specific objectives, financial situation or needs.

What Oswin does not do. Oswin does not provide tax, accounting, financial or legal advice; it does not prepare, calculate, review or lodge any return, statement or report (a BAS is just one example) with the ATO or anyone else; it does not deal with the ATO on your behalf; and it does not manage your tax, reporting or regulatory compliance.

You stay responsible. Automated reading and matching can contain errors. You are responsible for checking and verifying all figures and results, for dealing with the ATO, and for meeting your own tax, reporting and compliance obligations. For advice about your tax, BAS or accounts, consult a registered tax agent, registered BAS agent, or qualified accountant.

We are not a registered tax agent or BAS agent and do not provide "BAS services" or "tax agent services" within the meaning of the Tax Agent Services Act 2009 (Cth).

11. Privacy

We take the privacy and security of your information seriously — especially because the Service handles financial documents. How we collect, hold, use, disclose, secure and delete your personal information is set out in our Privacy Policy; by using the Service you also agree to it.

In summary: we collect information such as your name, email, business name, ABN and a securely-stored password, your usage data and credit balance, and the bank statements and receipts you upload. Your information may be stored or processed in Australia and/or overseas; in particular, to read your documents, their contents are sent to a third-party AI provider which processes them overseas (currently the United States), under a contract that prohibits the provider from training its models on your data. Top-up payments are handled by a third-party payment processor. These are cross-border disclosures under APP 8; our Privacy Policy explains our overseas handling and the countries involved. We remain responsible for your information when these providers handle it on our behalf. We do not store your full card number.

12. Suspension and termination

You can leave any time. You may stop using the Service and ask us to close your account at any time by contacting admin@oswin.com.au.

When we may suspend or terminate. We may suspend or terminate your access, in whole or in part, if: you breach these Terms (including acceptable use) and, where the breach can be fixed, you do not fix it within a reasonable time after we ask; we are required to do so by law; or we reasonably believe it is necessary to protect the Service, other users, or third parties from a security, legal or fraud risk. Where reasonable and lawful, we will give you notice first.

What happens to your data and credit on exit.

Your data: you may request a copy or export of Your Content while we still hold it. We retain your data for up to 7 years after closure (see the Privacy Policy) unless you ask us to delete it sooner; after the retention period we delete or de-identify it (including any records the law requires us to keep).
Paid credit: any remaining credit you have paid for is refundable on request when your account closes, less any payment-processing fee that applies (consistent with Section 5). Your Australian Consumer Law rights — including any major-failure refund — are not affected.
Promotional credit: any remaining free/promotional credit has no cash value and is forfeited on account closure.
Unpaid amounts: any amounts you genuinely owe us remain payable.

Sections that by their nature should survive (including Section 6 ownership, 8, 9, 10, 14 and 15) continue to apply after your account ends.

13. Changes to these Terms

We may update these Terms from time to time — for example when we add features, set prices, or to reflect legal or operational changes.
We will post the updated Terms with a new "Last updated" date, and where the change is material we will take reasonable steps to notify you (for example by email or in-product notice) before it takes effect.
If a material change to these Terms or to the core Service is not acceptable to you, you may stop using and close your account before the change takes effect, and you will not be bound by the new version. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Limitation of liability

This Section is subject to Section 9. Read it first. Nothing in this Section excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or any other law. Where we are liable for a failure to comply with a consumer guarantee that can lawfully be limited, our liability is limited (at our option) to supplying the services again or paying the cost of having the services supplied again, except where it would not be fair and reasonable for us to rely on that limitation, and except for any major failure (where your full ACL rights apply).

Subject to the paragraph above, and to the maximum extent permitted by law:

we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data, goodwill, or anticipated savings, however it arises;
you remain responsible for verifying the accuracy of any output before relying on it (see Section 10), and we are not liable for loss caused by your reliance on unverified output, by errors in the data you upload, or by your failure to meet your own tax, BAS or compliance obligations;
the Service is provided on a reasonable-efforts basis and we do not guarantee it will be uninterrupted, error-free, or that it will detect every reconciliation discrepancy; and
our total aggregate liability to you arising out of or in connection with the Service and these Terms is limited to the total amount you paid to us for the Service in the 12 months before the event giving rise to the liability.

15. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that State (and the courts that can hear appeals from them).
If a dispute arises, please contact us first at admin@oswin.com.au. We agree to try, in good faith, to resolve any dispute by discussion. If we can't resolve it within a reasonable time, either of us may refer it to mediation before starting court proceedings.
Nothing in this Section stops either of us seeking urgent court relief, or prevents you from exercising any right under the Australian Consumer Law or complaining to a regulator (such as the ACCC) or the OAIC.

16. General

Whole agreement. These Terms and our Privacy Policy are the whole agreement between you and us about the Service, and replace any earlier understanding on that subject.
If part is invalid. If any part of these Terms is found invalid or unenforceable, the rest continues to apply.
No waiver. If we don't enforce a right straight away, that doesn't mean we give it up.
Assignment. You may not transfer your rights without our consent. We may assign or transfer our rights and obligations (for example, as part of a sale or reorganisation), provided your rights are not materially reduced.
Notices. We may give you notices by email or through the Service. You can reach us at the contact details below.

17. Contact us

Smart Saving Bookkeeping Pty Ltd (ABN 59 679 618 494; ACN 679 618 494), trading as Oswin AI
Website: https://oswin.com.au · Email: admin@oswin.com.au